Customer Agreement

This Customer Agreement is a legal agreement between you (either an individual or a single legal entity) whose details are provided to the Licensor upon purchase (defined below) (“Licensee”) and acocon GmbH, August-Schroeder-Straße 4 33602 Bielefeld, Germany (“Licensor”) to use the Software. This Customer Agreement applies from the date when the Licensee receives the Software from a Reseller or Licensor (“purchase”). By installing, copying, downloading or otherwise using the Software, the Licensee agrees to be bound by the terms of this Customer Agreement. If the Licensee does not agree to the terms of this Customer Agreement, the Licensee may not install, copy, download or otherwise use the Software. For the trial period free of charge the provisions stated in Appendix A shall apply.

The Licensor shall be entitled to send emails to the Licensee with marketing materials regarding products and services of the Licensor similar or connected to the Software, unless the Licensee objects to such emails. The Licensee can object to these emails via email to at any time.

1. Definitions

Atlassian Software
A software created by Atlassian Pty Ltd., for example: Confluence, Jira, Bitbucket or Bamboo

Authorized User
This is a named person (Named User License Model) who accesses and uses the Software under this Customer Agreement. The number of Authorized Users may not exceed the number of users purchased via the Atlassian Marketplace.

Confidential Information
All items (e.g. software, documents, information) that are protected by proprietary rights, contain trade or business secrets or are designated as being confidential.

The complete factual and technical description of the Software.

License Fee
The remuneration for the use of the Software pursuant to sec. 7.1.

Maintenance Term
The first twelve months after conclusion of this Customer Agreement.

Atlassian Pty Ltd, an Australian corporation (ABN 53 102 443 916), selling the Software via its online marketplace (“Atlassian Marketplace”) for on-demand applications and downloadable software applications.

The Licensor’s standard software products. Its main technical features are described at The Software is an add-on to an Atlassian Software (for details, see the technical description)

2. Obligations of the Licensor

2.1 The Licensor will provide the license with the Software and shall provide the Software in an executable form (object code). Furthermore, the Licensor will deliver the Software by making it available for download on the Atlassian Marketplace. The Licensee is not entitled to be provided with the source code.

2.2 The Licensee shall conduct the installation of the Software. The Licensor shall reasonably advise and support the Licensee in preparing the installation. It is the Licensee’s duty to observe the Licensor’s instructions and/or to clarify the installation conditions with the Licensor in due time and comprehensively, in order to be able to carry out the installation smoothly and speedily.

2.3 Along with the delivery and/or installation of the Software, the Licensor shall submit the documentation in electronic form by making the documentation available for download. Any other documentation is not due, unless specifically agreed upon. The Licensee may solely use and reproduce the documentation within the context of its own use in accordance with this Customer Agreement. The Licensee is not allowed to translate, modify, expand or create derivative works on the basis of the documentation.

2.4 The rules of this Customer Agreement for the Software apply to the documentation accordingly.

3. Support and Maintenance

3.1 During the maintenance term, the Licensor shall – unless such performance cannot be reasonably expected – provide maintenance and support services for the Software on the Licensee’s request pursuant to the terms of the SLA.

3.2 The Licensor and Licensee can agree upon further maintenance and support services after the maintenance term. The payment of respective fees are detailed in the Licensor’s price list at

4. Rights of Use

4.1 The Software is legally protected. Any copyrights, patent rights, trademark rights and any other ancillary copyrights in and to the Software belong solely to the Licensor.

4.2 Pursuing this customer agreement the Licensor shall grant a perpetual, worldwide, nonexclusive, right of use of the Software – solely on hardware systems owned, leased or controlled by the Licensee – to the Licensee for the term of this Customer Agreement.

4.3 Only Authorized Users have the right to use the Software.

4.4 The Licensee may purchase additional users at any time on payment of the appropriate fee to the Reseller or the Licensor. The Licensee is aware that the number of Authorized Users must be equal or higher to the number of Authorized Users of the respective Atlassian Software; otherwise the Software will no longer be fully functioning for the time this limit has been breached. For example: The Licensee has originally purchased 50 Authorized Users for the Software and 50 Authorized Users for the respective Atlassian Software. If the Licensee intends to upgrade to 100 Authorized Users for the respective Atlassian Software, it must upgrade to 100 Authorized Users for the Software as well.

4.5 The Licensee is authorized to create the back-up copies required for a safe operation of the Software. The back-up copies shall be stored in a secure place. However, it is forbidden to delete, modify, and/or eliminate copyright notices and marks. Copies that are no longer needed shall be deleted or destroyed.

4.6 The Licensee shall only be entitled to decompile the interface information of the Software within the statutory limits under German Copyright Law and only if it has notified the Licensor of its plan in writing and has unsuccessfully asked for the provision of the necessary interface information granting at least a two week grace period. All knowledge and information that the Licensee obtains on the Software in connection with the decompiling process is subject to the confidentiality obligations pursuant to sec. 13. Prior to involving a third party, the Licensee shall provide the Licensor with a written statement from such third party in which the same agrees directly vis-à-vis the Licensor to comply with the rules set forth in this sec. 4 and sec. 13.

4.7 All other forms of exploitation, in particular, the renting, lending and distribution in physical or immaterial form, as well as use of the Software by and on behalf of third parties (e.g., by outsourcing, hosting, software as a service) are not permitted without the prior written consent of the Licensor.

4.8 The Software can include Open Source software components to the extent that this does not interfere with the contractual use of the Software. Open Source software that the Licensor provides to the Licensee is primarily subject to the corresponding Open Source license terms and conditions that are indicated in the system requirements of the Software.

5. Transfer of the Software

5.1 Any transfer of the Software and thereof any parts of it to a third party is subject to the following rules:

5.1.1 The Licensee only has the right to transfer the Software to third parties subject to the same usage restrictions set forth in this Customer Agreement.

5.1.2 The Licensee shall delete any other copies of the Software (irrespective of the version), in particular, from data media, hard disks, and the memory promptly upon the transfer of the Software. It finally discontinues the use of the Software and will confirm this to the Licensor promptly and in writing.

5.1.3 Any transfer to a third party is permanent. This means, there is no claim to return or option to re-purchase the Software from the third party.

5.1.4 The Licensee has to inform the Licensor of the name of the third party to which the Software was transferred.

5.2 In the event of a breach of sec. 5.1 on the part of the Licensee, the Licensee will be liable for a contractual penalty in the amount of half of the amount that the third party would have had to pay to the Licensor for the Software based on the Licensor’s then-current price list, at a minimum, the amount of half the compensation agreed for the provision of the Software, unless the Licensee is not responsible for the breach of sec. 5.1.

6. Start and Termination of Rights of Use

6.1 The Licensee only obtains the rights pursuant to sec. 4, after full payment has been received.

6.2 The Licensor is entitled to terminate the rights pursuant to sec. 4 for cause, if the Licensor cannot reasonably be expected to adhere to this Customer Agreement, in particular, if the Licensee is in default with its payment of the License fee or if the Licensee significantly violates the provisions of this Customer Agreement.

6.3 Termination pursuant to sec. 6.2 shall always be threatened with specification of the grounds and the grant of a reasonable period for rectification (normally at least two (2) weeks), and may only be declared within two (2) months after the set period ends. No period for rectification has to be granted if the Licensor cannot be reasonably expected to do so.

6.4 In the event that the rights pursuant to sec. 4 do not arise or if they expire, the Licensor may request the return of the Software from the Licensee or the written confirmation that it was fully deleted from the Licensee’s IT systems, in addition the deletion or destruction of all Software copies (e.g., printouts of the documentation) and the written confirmation that these obligations were complied with.

7. Payment and Payment Terms

7.1 The Licensee shall make a onetime upfront payment („lump sum“) to the reseller in accordance with the Atlassian Marketplace’s terms of use (available at as detailed on the Licensor’s webpage on the Atlassian Marketplace for all.

7.2 The Licensor may require additional reasonable compensation for additional expenditure caused by the Licensee’s conduct in breach of contractual obligations or by the Licensee’s failure to cooperate at all, in good time or as agreed, by the Licensee’s use of the Software contrary to the intended purposes or the terms this Customer Agreement, or by the subsequent amendment or expansion of performance demands by the customer. This shall not apply where the Licensee is not responsible for the additional expenditure.

7.3 The Licensee may only make a set-off against claims that are not disputed by the Licensor or have been established with final force. Except in the area of sec. 354a of the German Commercial Code (HGB), the Licensee may assign claims under this Customer Agreement to third parties solely with the prior written consent of the Licensor. The Licensee has a right of retention or the defence of non-performance of the agreement solely within the context of this Customer Agreement.

8. Third party rights

8.1 The Licensor warrants that the use of the Software by the Licensee pursuant to this Customer Agreement does not conflict with third-party rights. Where third-party rights are concerned, the Licensor shall provide the Licensee with a legally unobjectionable possibility to use the Software or an equivalent.

8.2 If thirt parties claim rights (e.g. copyrights or patent rights) to the Software, the Licensee shall notify the Licensor in writing without undue delay. The Licensee shall authorize the Licensor to conduct the dispute with such third party alone. The Licensee shall support the Licensor in the dispute. The Licensee shall, in particular, make the necessary information available in writing as well as the relevant documents. Furthermore, the Licensee shall answer questions of the Licensor. The Licensee is not entitled to admit the claims made by the third party without the prior written consent of the Licensor.

8.3 The Licensor shall not be liable for a breach of third-party rights that arises owing to use of the Software by the Licensee that is contrary to the terms of this Customer Agreement, use outside the intended area of use or use in combination with components (e.g. hardware and software) not expressly recommended by the Licensor.

9. Warranty

9.1 In the event of defects, the Licensor initially has a right to supplementary performance. At the discretion of the Licensor, supplementary performance may be conducted either by rectifying the defect, by delivery of software that is free from this defect or by informing the Licensee of a way to avoid the effects of the defect.

9.2 The Licensee shall have to accept at least two attempts of supplementary performance for a defect.

9.3 A new version of the Software of equal value or the previous version of the Software of equal value and without defects shall have to be accepted by the Licensee if it can be reasonably expected to do so.

9.4 The Licensor offers a twelve months warranty period.

10. The Licensee’s Co-Operation Obligations

10.1 Error reports shall be sent by the Licensee to the Licensor in accordance with the provisions of the SLA.

10.2 The Licensee shall assist the Licensor comprehensively and at its own expense with the error analysis and rectification.

10.3 The Licensor is obligated to accept, install and launch all new software versions, updates, patches, etc. provided by the Licensor for error rectification.

10.4 The Licensee shall install without delay, at the latest within forty-five calendar days update packages provided by the Licensor to fix security issues or bugs to avoid or mitigate claims addressed by sec. 9 and 11.

10.5 The Licensee shall reimburse the Licensor for the additional expenses that the Licensor incurs due to a lack of cooperation on the part of the Licensee. This only applies if the Licensee is responsible for the lack of cooperation.

10.6 If the Licensee makes modifications or add-ons, they act at their own risk and sole responsibility. The Licensor does not assume any warranty obligations for defects in the components of the Software that are affected by modifications or add-ons, unless the Licensee is able to prove that the defect is not due to the modification or add-on or if the Licensor has approved the modification or add-on in writing. The same applies if modifications, add-ons or other unauthorized interferences of the Licensee in the Software outside the existing standard functionality of the Software change or expand the contents or structure of the databases of the Software.

10.7 In the event that the error analysis should prove that a situation reported by the Licensee is not attributable to a Software defect for which the Licensor is responsible, the Licensor shall be entitled to charge the Licensee with the expenses incurred in the error analysis, unless the Licensee was unable to determine that no defect existed for which the Licensor is responsible.

11. Liability

11.1 The Licensor shall pay damages and compensation for futile expenses, no matter on what legal ground, solely as follows:

11.1.1 Liability shall be unlimited in case of intent.

11.1.2 In case of gross negligence, the Licensor shall be liable in the amount of the typical damage foreseeable at the time of conclusion of this Customer Agreement.

11.1.3 In case of a negligent breach of a material obligation the fulfilment of which enables proper performance of this Customer Agreement in the first place, on fulfilment of which the Licensee generally relies and is entitled to rely and a breach of which jeopardizes achievement of the purpose of the contract (material obligation), the Licensor shall be liable in the amount of the typical damage foreseeable at the time this Customer Agreement was concluded; however, not exceeding 500.000€

11.1.4 No liability shall arise in all other cases of negligent breaches of obligations by the Licensor.

11.1.5 In case of injury to life, limb or health and where claims under the German Product Liability Act are concerned, the statutory provisions shall apply.

11.2 The Licensor shall be at liberty to raise the defence of contributory negligence.

12. Statute of Limitation

12.1 Claims shall be time-barred as follows:

12.1.1 Claims based on defects in quality within one year;

12.1.2 Claims based on an infringement of third-party rights within two years;

12.1.3 Claims for damages or compensation for futile expenditure that are not based on defects in quality or an infringement of third-party rights within two years.

12.2 Sec. 12.1 shall not apply to claims for damages or compensation for expenditure that are based on intent, gross negligence or in the cases mentioned in sec. 11.1.5.

13. Confidentiality

13.1 The parties agree to treat in confidence, also beyond the end of this Customer Agreement, all confidential information, of which they obtain knowledge or which are provided to them prior to or during performance of the contract by the other party, unless such Confidential Information becomes publicly known without a breach of the confidentiality obligation. The parties shall keep and safeguard confidential information in a manner that excludes access by third parties. The Licensee shall only enable access to confidential information for those employees and authorized persons who require such access in order to perform their work responsibilities. Such persons shall be instructed about the confidentiality obligation.

13.2 Where, in the course of providing its contractual obligations under this Customer Agreement, the Licensor processes personal data for which the Licensee is the responsible party or where access to such personal data is possible, the parties shall in advance enter into an agreement on contracted data processing that complies with the relevant statutory requirements.

13.3 The Licensor may name the Customer as a referential customer as of conclusion of this Customer Agreement. The Licensee can deny this right at the time of the conclusion of this Customer Agreement as well as at any time afterwards by submitting a request via email to, requesting the references to be deleted. Upon receipt of such request, the Licensor will remove any reference to the Licensee within 30 days and make no further reference to the Licensee.

14. Choice of law and venue

14.1 This Customer Agreement shall be governed exclusively by German law excluding its conflict of laws rules and the UN Sales Convention (CISG). Exclusive venue for both parties shall be the registered office of the Licensor.

Appendix A – Trial Period

By downloading the Software via the button „Try it free“ on the Licensor’s Marketplace page the Licensee may test the Software free of charge for a period of 30 days. The Licensee may renew the Test License five times, each time by downloading the Software via the button „Try it free“ on the Licensor’s Marketplace page again. The Software will automatically stop functioning with the expiry of each trial period.

The following provisions shall apply to Trial Periods and take precedence over the general provisions of the Customer Agreement set in sections 1 to 14:

1. The Licensor shall not be obliged to any maintenance or support.

2. The Licensor shall grant to the Licensee a worldwide, nonexclusive, right of use of the Software for 30 days – solely on hardware systems owned, leased or controlled by the Licensee.

3. The Licensee shall not be entitled to transfer the Software or any parts thereof to a third party.

4. The right granted to the Licensee pursuant to sec. 2 of this appendix shall commence with the download of the Software.

5. The statutory provisions of the German Civil Code shall apply in respect of the Licensor’s warranty and liability obligations.